Terri Mazur

Reviews by Terri Mazur

ON

Onward Travel Solutions Ltd

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Jul 28, 2022

Bristol OTS are brilliant!

Although this company is not the cheapest taxi firm, they have brilliant customer service and have never let us down. When I have used them I have phoned them the day before to check that the taxi is still okay for the next day, and they have identified my booking quickly and confirmed the taxi. On our holiday last week, easyJet had changed the time of our flight and I had forgotten to amend my taxi booking. At Malaga airport I had a call from OTS asking whether we still needed to be picked up at 14:55 as the flight did not look like it was coming in at that time. When I told them the flight was now coming in at 18:50, they rearranged the taxi for me and when we arrived everything went completely smoothly. They are brilliant! I should add that this was with OTS in Bristol. I cannot speak for any of their other branches around the country.

CI

citizenM hotels

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Feb 6, 2022

Fluctuating room prices

First off - I haven't stayed there yet! But I spent yesterday afternoon trying to book 3 separate rooms for myself and friends and found it a disappointing experience. The main issue was that the days for which I wanted to book had gone up in price (a lot!) between me researching last weekend and then actually booking - so it seems to work like Easyjet - the prices move around. This morning I tried to book another room and found the price had gone up by a few more pounds. The other issue was that the website seemed to get confused because I was booking 3 rooms - 2 for 2 nights and 1 for 1 night. Eventually I downloaded their app to my phone and it seemed to work much better. The Tower of London CitizenM has been recommended for an event I am attending, so I am hoping the recommendation will prove well-founded. Time will tell.