Darwin Homes Property Management
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Current Tenant, PLEASE DONT NOT RENT FROM DARWIN
1. Communication Issues No Response to Emails: I have sent nearly three emails to residents at darwinhomes.com over the past four weeks, but I have yet to receive any response. It is discouraging that repeated attempts to reach out about important concerns have gone unanswered. Ineffective Phone Support: Calling (833) 327-9461 has also been unhelpful. It appears to route me to a third-party call center who can only take notes and attempt to contact a Darwin Homes representative. On multiple occasions, after waiting 10–20 minutes, I’ve been told that no one could be reached and that I would receive a call back—which never happens. 2. Onboarding Concerns Move-In Fee & Lack of On-Site Agent: Upon moving in, I paid a move-in fee but there was no Darwin Homes agent present to conduct or review a move-in inspection. As a result, serious issues went unchecked. Water Not Turned On: When I discovered the water was off, I submitted a ticket to Darwin Homes, but no effective action was taken. I had to contact the City myself to initiate service. I also had to pay out of pocket for a plumber to check the lines because the meter was not reading correctly—again, an expense I did not expect to shoulder. AC Repair: Shortly after move-in, the weather began to warm and the air conditioning did not function. My partner was pregnant at the time, so this was urgent. Despite submitting a ticket, I received no timely assistance. Out of necessity, I paid approximately $400 out of pocket to fix the wiring issue. Darwin Homes never followed up; the ticket was simply closed without resolution or compensation. 3. Condition of the Home Drywall & Cabinets: After 9 months in the property, the drywall patchwork is visibly cracking, indicating poor workmanship (likely not enough compound used). The cabinets also appear to be low-quality or poorly installed by the contractors assigned to this home. Air Leaks & Drafts: There are multiple air leaks or drafts from the floorboards, suggesting further substandard construction or repair work. 4. Requested Resolution Immediate Response: Please acknowledge this email and provide direct contact details for a Darwin Homes representative who can address these concerns. Reimbursement/Compensation: I have incurred out-of-pocket expenses (water setup, plumber fees, AC repairs) that I believe should be reimbursed. Property Repairs: A proper inspection and repair of the drywall, cabinets, and floorboards is overdue. I request that Darwin Homes arrange competent professionals to correct these issues promptly. Improved Communication: I ask that Darwin Homes establish a reliable line of communication—either a direct phone number or a dedicated representative—so that urgent matters do not go unresolved in the future. I appreciate your prompt attention to these issues and look forward to receiving a timely response. If I do not hear back within a reasonable timeframe, I will have to consider escalating this matter further.