ALTA Language Services
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Lack of Communication
The translations were all accurate as far as we could tell, but some of them ended up in the wrong place on our file, which caused some confusion on our end. We also were told that it would be 1-2 business days for the estimated time for completion, but the full translations were not completed within that time frame, which caused some issues related to the deadline of our project. There was also a lack of communication ahead of time around one of the language's ability to be translated due to a national holiday that was coming up in the translators' country, which impacted the turnaround time. Finally, there was a lack of communication about our representative's PTO ahead of time which interrupted our deadline as well.