TurnKey Vacation Rentals
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Don't leave anything behind!!!
10 days ago when we vacated our Turnkey rental property I would have left a positive review. The house was clean and exactly as advertised. We did find the Turnkey text contact and request to plug in their iPad a little creepy - felt like we were being watched - but overall a good experience. Unfortunately I made the mistake of leaving some items behind in the house, and this is where the frustration began. I knew exactly where they were and texted Turnkey immediately. I asked twice to pick the items up in person and got no response. The responses I did get were friendly but without substance, which I now know is because most of the text responses come from a robot system. Despite my continued efforts to reach Turnkey by text and phone call, I could not get a person to actually help me get my items back. Finally today I called again and by luck spoke to someone who said that a lost items ticket needed to be filled out, which would, if they can be located, start the process of getting my items shipped back to me. This information would have been useful 10 days ago. The call took a half hour, and it was suggested that I call back in a few days to ensure the local team is looking for my items. Not holding out much hope. Clearly Turnkey wants to appear invested in providing a "positive user experience" by sending robot texts asking whether they can be of help, but in reality, the help is pretty hard to come by and doesn't seem to be very invested in an actually positive guest experience.