Hilton Car Supermarket
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Shocking Valuation Tactics, Wasted Time & Dodgy Diagnostics – Avoid!
We visited this dealership to part exchange our own mint-condition vehicle, which was initially valued at £12,300 online. When we arrived, they suddenly dropped it to £11,000 without explanation. When we questioned the onscreen valuation, they said they would “independently value it.” After wasting an hour and a half at the dealership, they then supposedly plugged our car into a diagnostic machine and claimed it had six faults, including ABS issues and wiper positioning faults. This was complete nonsense. Our car is in excellent condition, has no warning lights, and has been regularly serviced. We had it checked independently at another garage straight after — and guess what? No faults found at all. We were also told that not all ABS issues trigger a dashboard warning — but any genuine ABS fault absolutely would. He showed us the report on his phone whilst briefly swiping through the faults! When I asked to review the faults, the phone was quickly took off me when I questioned the faults!! It felt like a deliberate attempt to fabricate issues to drive down our part-exchange price even further — which they eventually reduced to £10,800. To make things worse, the £20,000 car we were considering buying from them came with only a 1-month warranty — which is ridiculous at that price point. Any reputable dealership offers 6–12 months minimum. This entire experience felt manipulative and untrustworthy. If you’re thinking of buying or selling here — don’t waste your time. Get a second opinion and take your business somewhere more honest!! RESPONSE: Thanks for the copy-and-paste apology, but let’s be clear — this wasn’t a “communication issue.” It was a blatant attempt to invent faults that didn’t exist to knock down the part-exchange price. Your technician waved a phone in our faces with a list of so-called faults (including ABS issues), then swiftly took it away when questioned — very convincing. We had the car independently checked immediately after, and surprise surprise: zero faults. Land Rover later confirmed the same when we infact traded it in with them today!!! If this is your idea of a “transparent” process, I’d hate to see what you do behind closed doors. A one-month warranty on a £20k car and phantom issues on a mint-condition vehicle? No thanks — we’ve took our business to a real dealership with 12month warranty & that doesn’t rely on scare tactics and sleight of hand!!!