Routes Car Rental
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They dont return the deposit.
Hello. This review and complaint is about booking NRLD834449. My name is Hedye Cantizano Dias. As of today, after a month, my deposit hasnt been released, our signed contract states that deposit will be released up to 15 business days. I had to open a claim with Department of Consumer Affairs of Puerto Rico with case number 0000048385. Also i had to request the help of Telemundo Responde, who are working on an investigation to help me get my deposit. Its a clear violation of our contract and i will push all the legal ways to get my deposit released. Im contacting my state senator office and the office of CFPB Ombudsman, also the Consumer FInancial Protection Bureau. I will do everything i can to get my deposit. Is better for the company to release it because im also goign in person to the office this weekend and i will tell very LOUD to everyone there my situation. I will refer them to Google Maps, where the company has over 1200 complaints for not returning the deposits. SO be smart and return my deposit. Thank you.