One-on-One Flavors, Inc
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customer service seems to be skimming
I have extensive, severe food allergies and intolerances -- so extensive that rather than try to run them all past a manufacturer, I just need to see the full retail label to see what the ingredients are in a product and check for production contamination (ex. "processed in a facility that also processes..." or "may contain..."). So, I contacted the company to ask these questions, starting with the most important one. Well, first, my contact, sent through their own form, got eaten by a spam filter. Once I talked to a chat agent live they noticed this and got me my first answer. The rest of my questions were handled by a customer service agent by email, and it was pretty clear she was skimming rather than reading in depth (ex. I listed 3 "example" intolerances as part of my explanation asking for product label images and why I needed the full ingredient list, etc., making it very clear these were just examples and I had a whole spreadsheet more of them; and she sent a reply letting me know my 3 examples wouldn't be a problem. That's great and all, but it doesn't answer or even acknowledge my actual need to be able to check the rest of my intolerances.) So, I ended up buying sample sizes, sight unseen, even knowing this site doesn't accept returns, so if it turns out I can't have these, I'm just out the money. My choice, yes; but being listened to would've been better. EDIT: It turned out the samples I was sent didn't even HAVE retail packaging, a detail they could have told me when I explicitly told them I was just going to order the samples and read the packaging. So they knew I was about to waste my money and that was fine by them. Take from that what you will. Rating lowered from two stars to one.