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Not worthy of a star
My mother Patricia is 96 she has 3 types of cancer and she is deaf. For the last five years or so I have been organising her Talk Talk account on the phone. First of all it usually takes 35 to 40 minutes to get through to the department you need. I have trouble understanding the accents my mother has no chance. I arranged a contract last year that allowed her a £5. Discount. This was on the proviso that I ring every 3 months to renew the £5. Discount. I did this then out of the blue I am informed I am no longer allowed to do this. I have all the details passwords etc. So now my 96 year old mother looses her discount. She is very very sick and no way could she even lift the phone. If TalkTalk checked they would see the only time it is used is by visitors. I am so sad a company as big as Talk Talk treats a 96 year old lady with such disdain.