Jo-Ann Stores
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As reported to the Better Business…
As reported to the Better Business Bureau on May 29, 2020. Joann.com is absolutely the worst company I have ever ordered from. Their business practices are completely unacceptable and as a consumer I deserve to be treated in a considerate manner! I completely understand the shipping delays that the COVID-19 outbreak has caused however to be blatantly ignored by the company when I have attempted to follow up on my order is nothing short of rude. To date, I have NOT received one response from the company. Here's a word of advice - if you can't manage to fulfill orders and have them shipped in a timely manner, SHUT DOWN the operation. May 3 - Order placed on website with automated followup email indicating such. May 6 - Email received from Joann.com that order is delayed. May 10 - Email Received from Joann.com that partial order has shipped (1) May 11 - Email sent to Joann.com inquiring as to the status of my remaining order, May 15 - I contacted Joann.com directly from website inquiring on the status of my order. May 18 - Email received from Joann.com that partial order has shipped (2) May 18 - Email received from Joann.com, partial order has shipped (3) (Per FedEx, shipping label created but never received until May 26) May 19 - Received partial order (1) May 23 - Received partial order (2) May 26 - FedEx receives order (3) for shipping May 29 - Waiting for order (3) to arrive which is now estimated to be June 5!