Celebrity Cruises
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Negative Reviews
I read all these negative reviews about swapping cruises, payments and delayed responses from Celebrity Cruises, I too have had issues but can honestly say that they have always been addressed with a positive result. Taking into account the Covid situation and the logistical nightmare that Celebrity have had to endure in every department , people should not expect instant results, also if people used quality travel consultants a quicker result may be possible. My Covid cancelled cruise was changed and all my original perks, cabin grade ,obs, etc were honoured and yes it took some time 😂 4weeks to get confirmation but as it was over 12 months away I really wasn’t bothered as long as the detail invoice came which it did 10 weeks later. I might be in a minority here but I really like Celebrity for all they offer and I for one will post an update if I have a problem on my next Celebrity cruise in March but you might only get a positive review We are in testing times and there are a lot of new situations to address by everyone, unfortunately it may be years before we all get back to the cruising we knew before Covid