Alfa Travel
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Great holiday
I have just returned from a holiday at the Monarch Hotel Bridlington which I enjoyed very much. The hotel was lovely, clean and comfortable and the service was good. The coach driver Keiran was excellent and did as much as he could to keep his passengers happy. My only issue is that we were put on the sixth floor and there was only lift access to the fifth. In the confirmation letter I have it definitely says lift access to all floors. I wasn’t aware of how many floors there were and on which floor we were staying but had no reason to question it because of the confirming letter nor did the hotel know that maybe I would struggle with the stairs. I didn’t mention this issue while we were there and it hasn’t put me off coming back again. I just think maybe you could clarify the situation so people can make the decision before choosing. I noticed that in the new brochure it says lift access to 5 floors so I am guessing this isn’t the first time it’s been mentioned. Maybe if you are allocating a room on the sixth floor you could inform the customers of this issue, just in case. Thanks once again for a lovely holiday and we look forward to visiting the Mornarch hotel again.