Hilton Car Supermarket
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There’s a reason that the 1 star…
There’s a reason that the 1 star reviews are increasing, don’t be confused by the fake 4.9 star review that they display on their website. I wish I had checked the actual Trustpilot reviews before I went here. I bought a car in May from Hilton and when I was shown the car I was told it had been fully serviced- no crashes (supposedly). Guess they don’t expect people to get their own service done less than a month after buying a car, which I would recommend everyone who had bought a car from here do, because less than 20 days after collecting the car and getting a proper service done at a BMW garage I was told that actually, the shock absorber needs replaced because it’s been seeping. I had also chosen to get the extended warranty that Hilton sell and when I got it serviced and contacted Hilton about it the replacement and supposed service they had done before purchase, they said that oh no, well actually we didn’t service it (not that it would be any good, looking at the other reviews) and they told me that they would contact the warrant company for me and also get my money back from the recent service - they didn’t. Not only that, I said I wanted to get the replacement done at a proper BMW garage and they said No! That it’s too expensive! I’m sorry but what? Why am I paying for the most expensive warranty when they only cover barely 50% of replacement cost - if your lucky! This place is a scam. they sell dodgy cars and claim they have been serviced when they haven't. They sell cars when the cars need parts replaced and don’t replace them- instead they try sell you a warranty they know you will only be able to claim half your repair costs. When I called to discuss I was told the manager would have to call me back later - of course they didn’t . Don’t be fooled by the friendly demeanour and appearance of the staff because they will lie straight to your face. I am hugely disappointed in this company for deceiving its customers. Very upsetting to have been so excited to get a new car and then having issues straight away. I would say more but it would probably get one of their salesmen in trouble. I just wanted a new car that I could rely on. Too bad you won’t get that from here unless you’re willing to pay for all the repairs that should have been done prior to sale. Just under two months later I have had to pay for all the repairs (which should have been done prior to sale) and services (paid for out of pocket) and now hope that the warranty company will compensate me back in due time. Only come here if you’re willing to be scammed and left with loads of additional bills to have your new car be drivable.