Wessex Internet
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16 months and still no installation
Encouraged to place an order in October 2022 as funding had been secured for installation in my village. Minimal communication received since then even when chased by email. Chased for the final time last month and this just happened to coincide with ducting being installed in my road. I thought finally my order would be completed, however another month has gone by and still no communication. After 16 months waiting I have cancelled my order. Update: I provided my details and Wessex Internet did get in touch. It seems some communications do get their attention. I was asked to re-order and as their ducting had been installed in my road installation would be completed in a few weeks. As this is the same story they gave me in 2022, I think I will wait to see if any of my neighbours actually get their service first. Wessex Internet are my only option for a higher speed wired broadband connection, so I don’t have much choice. Even so I still think I will wait, as they have fooled me once.