Jo-Ann Stores
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Sale prices do not match in-store with online.
Great experience with the staff, poor experience with price consistency between online and in-store. I saw an item online advertised at a sale price of $4.79 per yard down from $11.99 per yard. I thought about buying it online and picking it up in store, but it is fairly close and I had to go there anyway. I arrived at the store and couldn't find it, so I asked an employee for help. She was great! She asked for the item number which I gave to her from the website, and she found it for me. I took the 10 they had in stock and at checkout the price seemed high, so I asked about it. I was told they were on sale and how much I saved, and for some reason it made sense. After arriving to my business, We started going over the receipt, and the price would have been correct if we bought 10 yards of fabric, but we we only bought 8 and the price was $1.20 higher than advertised on the website. So I called the store. Again the employee was very helpful and explained that not everything is the same price online as in store, but they would price match it. Unfortunately, I would have to take one item and the receipt back to the store and show them the price to match. So I did, taking a copy of my reseller permit (I showed them a picture on the first transaction with a copy of the business license). I get in and wait patiently. for the line to go down and an employee to assist me. I gave the employee the reseller permit explained the situation and showed their online price. The employee started to become frustrated from what appeared to be a slow or non response from the touch screen. I waited patiently while the transaction was completed. I signed and went to my car. As I looked over the receipt, I noticed it had tax applied, so I went back in to get clarification, and the employee refunded the tax making my receipts all correct for the sale price online. As a retailer, I know how important brand reputation is, and the people responsible for advertising and pricing is doing a huge disservice to Jo-Ann Stores.