Tomato Energy
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Haven't paid me for my 8 months of exporting!
Dreadful customer service and haven't paid me for exporting in EIGHT MONTHS! I joined tomato energy in August 2024 because they had quite good energy rates for solar panel exporters. The rates are still, in theory, competitive. However, I haven't actually received a penny from them. The problems started right back when I was first joining. All the warning signs were there. They were very slow to onboard me, with me making around 5 phone calls to them over a period of 5 weeks to get myself up and running. Eventually I was all set up and I thought it'd be low stress from that point on. I was very wrong. I didn't hear a peep from them in months so in January I called up and told them I'd not yet been charged a penny for the energy I'd used, nor received a penny for the energy I'd generated. They said they'd sort it immediately and call me back within a few hours with an answer. Nothing happened. Finally, in March, after many more phone calls, they managed to process a bill and charge me for the energy I'd used. No apology. Just a whacking great bill for over 6 months of energy in one go. No sign of my money for exporting. I have since called up every week to ask what's going on and get a range of answers from their team (Jamie, Anika, and others). Mostly the answers is "I'll speak to billing and get back to you" which they almost never do, and if they do the answer is just "There's an issue on our system, it'll be resolved as soon as possible" but of course it is never resolved. I am now over 9 months on from getting my solar panels and haven't been paid a penny. I don't think I'd be joining Tomato Energy again in a hurry. Over this time I have also Emailed them a few times but have had almost no replies. On one Email chain I finally got a reply asking for some account details. I send the details, heard nothing back, sent a follow-up, and got asked for the same details again! They obviously hadn't even bothered to look back in the Email chain. Maybe, if they ever pay me, or start treating their customers like humans, I'll come back and amend this review. My advice: Avoid! Tomato energy, if you're reading this, my name is Michael Hunter and my account number with you ends in 924. You'll see many unanswered emails from me, and many records of phone calls on my account, and not a single penny paid to me for my 8 months of exporting. Put it right, and get in touch with me! Edit: you can see they have replied to me below and it's true that they have Emailed me. However their Email is full of more empty promises and delays. They don't seem to have any desire to pay me. Maybe they're just scammers. Avoid this company!!