Bord Gáis Energy
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Want your mind at peace then don't sign up with Bord Gais
I wish there were an option for 0 stars. This company has the worst customer service. Since I decided to switch with them it has been an endless cycle of issues. Their attractive prices come with free stress for their customers. I am 1 such customer who fell for the trap. First, they took months to set up my account. And now they sent me an estimated start bill with an incorrect meter reading and since then I only get sorry, or apologies and we are looking into the issue answers from their customer care. They have a customer charter commitment or something where they say if they fail to respond to the billing queries in 10 days then the customer is entitled to €30 credit which I asked them about since it's been a month since they didn't resolve my issue. They came back saying that you are only entitled if they failed to respond to the email. I mean seriously? They will always respond with generic answers and take months to resolve the issue. It would make more sense if they failed to resolve the issue within 10 days than apply the credit. And the worst part is their customer service agents will say 2 different things on 2 different occasions for the same issue and lastly their callback hopes where they say they will give the customer a callback and never do.