Water Irrigation
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Beware - very confusing size labelling.
I have a garden tap with a threaded end. I wanted a tap/hose connector. The thread on my tap measures1" so that is what I ordered off their website. When it arrived the thread measurement was 1 and 5/16 inches wide. When I queried this I got a confusing message back and was told I should have taken 1/4" off my measurement to take into account the peaks and troughs of the thread. In 50 years of DIY I have never met this sort of argument before. Then I worked it out. Their screw on tap connectors sizes refer to the size of the hole in the tap NOT the width of the thread. If I was buying something to fit in the hole of the tap I would order a 3/4" size. But I was buying something to fit on the outside of the tap which is 1" !!!!!!! Their way of describing the measurements needed is totally counter-intuitive. To be fair, I have seen other suppliers do the same. One of them advertised a 1" thread as 33mm. As every year 9 pupil will tell you, 1" is equal to 25mm. Anyway, they promised to send me a 3/4" fitting which evidently will fit onto my 1" tap threaded end !!?? Wish me luck. I am still waiting for it to be delivered 5 days later. I contacted them thro their online form which got a response. E-mailing them got me a standard reply which referred me back to their website. They have a phone number but they only have a standard message that tells you to go to the website. Like many companies they are using the virus as an excuse to continue their poor customer service. Not everything can be solved via the website. I gave them 2 stars because they did reply. Reading the other reviews I can see why many people only give them 1 star. Subsequently, 3/4" tap connector arrived and fitted on my 1" threaded garden tap !!!???