Lila

Aug 10, 2021

Disappointing

My recent experience of dealing with BioTrust’s customer services has been very disappointing. My products have taken almost a month to arrive, and I still haven’t received them. I wrote to BioTrust to find out what’s happening, a number of times. I told them about the poor tracking information given by their delivery partner, and asked for an explanation for the extreme delay as I needed to decide if this was a one-off problem and worth continuing buying from them. Their response was to give me money back and no useful information on why the delay. Of course the money back is welcome, but it felt like a sweep the problem under the carpet. No investigation has happened to my knowledge. In addition there was a throw away line at the end saying the package should be delivered in the next couple of days. No specific time. It’s disappointing as BioTrust’s products are good, but waiting a month is a big ask in today’s day and age. And seemingly lazy responses offering money without looking into the problem properly does not give confidence of future buys Mike King