Taylor Rose
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Sincerest thanks to Faye Naylor
I just wanted to share my recent experience with Faye Naylor, who helped me resolve a frustrating issue with my freeholder. For four years, they had been ignoring a leak in my property, and I was at my wit's end. Faye stepped in and took care of everything. She listened to all my concerns, explained my rights and my options to me clearly, and led me, step by step, to a good outcome. What really impressed me was her competence and her attention to detail, we settled out of court and I feel good about the clarifications we put in under each clause, I think we have removed any ambiguity/confusion which could be problematic in future. Finally, her empathy and understanding made a huge difference, I felt listened to and safe knowing she was on my side. Thanks to Faye, the issue is finally resolved, and I couldn't be more grateful.