Kyle Smith

Nov 18, 2016

SCAM

Question: Hi, I'm having trouble placing a bet using my $50 bonus, I have tried several different bets and all Agent Mandy Williams has entered at 2:37 PM 2:37 PM Mandy Williams Hello, thank you for contacting RaceBets. How can I help you? Can you please provide us with your username? 2:39 PM Kyle Smith yes its kyleacc1 2:41 PM Mandy Williams We regret to inform you our Traders have restricted all fixed odds bets on your account. You can still take prices at SP, via the SP column as opposed to the fixed odds one, however these bets will also be restricted to smaller stakes, in which case you will be notified via a pop up, as to the stake amount when attempting to place a bet. As you are currently trying to place bets on fixed odds with your bonus they are not able to be placed 2:42 PM Kyle Smith Why Is this, seem rather unfair?! Afterall I have placed 1 bet as per the terms and conditions. I lost that bet. I would not have placed that bet if I was not going to get the free £50 bet Can you please give any reasons? 2:46 PM Mandy Williams Unfortunately, our Traders do not share any information as to what lead them to make this decision.However they are well within their rights to do so.I can only apologise for any inconvenience. However please note you will be able to wager the welcome bonus on bets placed on SP odds. 2:52 PM Kyle Smith This is not on. You have no grounds to change the terms and conditions of the initial contract. I will be making a complaint to the Malta Gaming Authority.