TurnKey Vacation Rentals
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Unethical company
Unethical company. I paid $3300 for a rental unit in South Lake Tahoe but could not go due to fire and smoke. Being told that I can not have any refund- not even a refund of the hundreds I paid for “cleaning fees”. I’m being told that buying insurance was my responsibility. It is unethical for a company to expect me to pay $300+ for insurance in the event that they could not deliver what I paid for. In essence they need the insurance- not me. I had also Booked a nonrefundable room at Wylde Inn for a night before my rental was available. That hotel gave me 100% refund because it was the right thing to do. Sadly several of us flew into the area from various states and then were stranded with no where to stay. Had to rent another home last minute in the San Francisco area. The stress of not feeling safe, having no where for 6 people and a dog to sleep on top of the financial impact was significant. Believe me in this situation you’d like a company to be fair and treat you with respect. Enterprise car rental waived the $800 fee for returning the car in San Francisco instead of Reno because they knew it was unsafe for us to return. The airlines all changed our tickets to fly out of Oakland instead. Every single other company worked with us, even though our contracts said they didn’t have to. I called Turnkey 6 times over 3 days trying to cancel and get a refund- no supervisor was ever willing to talk to me. Just an email with the same answers you see on the bottom of each of these postings. I will tell everyone I know to never use this company. They will not even attempt to take care of you.