Dexters Estate Agents
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The worst estate agent
I had a very disappointing experience with Dexters Ealing that has seriously damaged my perception of the agency’s professionalism. At a recent viewing, the agent, didn’t even introduce himself—his first words were to ask my name and tell me I was early and would have to wait, despite the fact I simply arrived on time and hadn’t requested to begin early. This immediately made me feel unwelcome and like an inconvenience rather than a potential buyer. To make matters worse, my young son had a broken arm in a cast. I allowed him to sit down briefly so I could view the property without having to carry him. Instead of showing understanding, the agent reprimanded us as though we were causing harm to the home, which was both insensitive and inappropriate. When I raised these concerns afterward, I received a defensive response from the Sales Team Manager, who doubled down on the agent’s account and offered no apology for how we were made to feel. His reply showed no willingness to acknowledge our experience or accept any fault, further reflecting the lack of customer care and professionalism. This experience has left a lasting negative impression and has damaged Dexters' reputation in my eyes. I would expect a higher standard of professionalism, basic courtesy, and human understanding-especially from a company entrusted with selling homes to families.