Huboo Tech
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Terrible service at the most important time of the year
We have had a very up and down ride with Huboo with multiple incorrect charges and tech errors but a kind and supportive customer service team (although held back by poor internal communication channels and one sided conditions). However, this has been our worst week with them. From Thursday afternoon still to today, Tuesday, not a single order has gone out. We have Evri blocked on our account as they are awful, but after another Huboo tech problem on Thursday we were moved to Evri shipping. However they have not collected a single parcel, even our express orders on Thursday that were guaranteed for Christmas delivery. The communication of what has been going on has been terrible with different people telling me different things when I’ve called and only generic email replies just trying to shift blame to Evri (when it is Huboo's responsibility to have orders collected for shipping, especially if they have selected a service that we have blocked on our account) with no attempt at support in this crucial period. Huboo keep increasing prices, which according to them is to “improve tech and the service to us” but during the most important Christmas week for sellers their tech has failed and then they have let orders sit there for now 5 days without dispatching them to a courier. Things go wrong I understand but there has been no solution in place to fix their errors, no useful communication (requiring us to constantly call and chase) and this is all while they increase prices. I have plenty of angry and frustrated customers and I don’t blame them. I’ve raised a ticket with Huboo communicating all of this and will update with how they resolve if they ever do as I want to make sure other small businesses are aware. Adding to this on 27th at 4pm, after being told and emailed by staff that a collection would happen Tuesday 23rd, been told it did not happen and now not even collected today!