Celebrity Cruises
View company profile →
Tired & rundown Celebrity Equinox
Used Vuelling airline as part of deal-Spanish Ryanair-no comfort,drinks or food.Long wait at Barcelona airport for transfer to ship as they waited to fill coach.Cabin ready on arrival-newly cleaned(!)-very dirty stained sofa,smear marks on back of cabin door(there for 9 nights),general tatty feeling to cabin,curtains to balcony hanging off hooks.Very expensive excursions & drinks.Main dining room menu limited & repetitive.Shows ok but nothing special.Night 4 of 9 partner became ill,needed urgent medical attention,put in isolation until evening of night 8.I became ill night 6 of 9 & put in isolation until I left the ship -NOROVIRUS.They did change procedures in self-serve areas,but far too late.Didn,t make it clear how many people were ill & didn’t announce what to do if you got it.Guest Services not very helpful.Doctor was lovely.Made us go down to the medical centre for treatment & even took me back to cabin in a wheelchair in the lift letting other guests use it when I was highly contagious!Luckily we got refunded for excursions,but it took some pressure & phone -calls. Disembarkation very disorganised,coach transfer to airport waited for 45 mins just to fill up,with many people saying how little time they,d have to check-in.Our Gate was being called by the time we cleared passport control & we had to rush.Having lost 7 days of our holiday I,m not sure I,ll use the only ‘compensation ‘ we got-money towards a future Celebrity cruise!Only our cabin steward really kept smiling all through our holiday!