Princess Cruises
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Before we've even got on board.
Before we've even got on board. My wife and I are going on a 21 day med cruise with Princess. We have been with Princess once before but based on experience to date, this will be our last time. First on a positive note, thank goodness I have a contact in the office to help because without them, this would be unbearable. It seems the crux of the problem is what Princess expects its customers to do, just to book anything. The app is a complete joke. Goodness knows what is going to happen on board if it goes down. I went on the website to try and book into a couple of the restaurants only to be told I have to do this through the app. I then discovered I can't make any reservations until I had paid the balance of the fare. Once I had done that, it was far from straightforward. I also wanted to check out the Chef's table. Apparently this is only once every 7 days but there is nowhere to find out which day other than going through every day ... unless Princess can tell me different. On top of this, we had booked an excursion. One day I was checking my credit card and found 2 refunds. I emailed my contact who informed me that our excursion had been cancelled. About a week later I got an email from Princess informing me and saying I would get a refund in 15 days. I'm not going to go on except to say Princess seem to have gone technology mad - trying to be super modern. Instead of a slick operation, they have an app that seems to be designed by someone who doesn't have a clue, and they have made the whole pre-cruise experience tedious and tiresome for customers and leaving me feeling like I need a week long training course in how to do anything. Sorry Princess, there are a lot of cruise companies out there and after this cruise, it will be goodbye from me. I will take my custom to a company that makes me feel like a valued customer rather than an unpaid employee!