Mark

Reviews by Mark

BR

Browns Restaurants

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Aug 11, 2023

Browns Covent Garden

Can't comment on the food because we didn't get any! We had a reservation for 5:30pm. We had been to a theatre matinee, which finished earlier than we expected, so we arrived at Browns at 4:50. We pointed this out to the lady on the door who rather abruptly told us we couldn't have our table early, and that we could wait in the bar. It was a bit of a surprise because there seemed to be quite a few empty tables. That, in its self not a major issue, but given her attitude, she really should get a job she likes, preferably one that keeps her away from people. So, not off to a good start. A man led us to the bar and basically left us there. We thought it might have been appropriate to give us menus. There were no waiting staff, so I went to the bar and got us drinks. 5:30 approached and we watched tables being cleared and reset. Several people were brought in and seated. At 6pm we got up and left and found a very nice Italian restaurant.

PR

Princess Cruises

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Apr 8, 2022

Before we've even got on board.

Before we've even got on board. My wife and I are going on a 21 day med cruise with Princess. We have been with Princess once before but based on experience to date, this will be our last time. First on a positive note, thank goodness I have a contact in the office to help because without them, this would be unbearable. It seems the crux of the problem is what Princess expects its customers to do, just to book anything. The app is a complete joke. Goodness knows what is going to happen on board if it goes down. I went on the website to try and book into a couple of the restaurants only to be told I have to do this through the app. I then discovered I can't make any reservations until I had paid the balance of the fare. Once I had done that, it was far from straightforward. I also wanted to check out the Chef's table. Apparently this is only once every 7 days but there is nowhere to find out which day other than going through every day ... unless Princess can tell me different. On top of this, we had booked an excursion. One day I was checking my credit card and found 2 refunds. I emailed my contact who informed me that our excursion had been cancelled. About a week later I got an email from Princess informing me and saying I would get a refund in 15 days. I'm not going to go on except to say Princess seem to have gone technology mad - trying to be super modern. Instead of a slick operation, they have an app that seems to be designed by someone who doesn't have a clue, and they have made the whole pre-cruise experience tedious and tiresome for customers and leaving me feeling like I need a week long training course in how to do anything. Sorry Princess, there are a lot of cruise companies out there and after this cruise, it will be goodbye from me. I will take my custom to a company that makes me feel like a valued customer rather than an unpaid employee!