Tomato Energy
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Incorrect advice on payment by Direct Debit
I set up a direct debit when I opened this account. After first month I had an email telling me what I owed and payment due date. As I had set up a DD I wasn’t concerned. However, I checked my bank account and payment hadn’t been taken when it should have. I rang and emailed Tomato Energy and asked what had happened. I was told there was a problem with DD and I needed to sign another mandate and cancel my existing DD. I checked with my bank and DD had been activated. Luckily I didn’t do anything as the next day payment was taken from my account! If I had cancelled it as per Tomato advice I would have been in arrears which I do not do. This could have mucked up my account and credit rating so beware. Not happy that the company doesn’t seem to know what they are doing.