Jo-Ann Stores
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Joann.com Online Customer Service IS THE WORST!
If I could rate 0 Stars I would! The ONLINE CUSTOMER SERVICE is THE WORST! I've been ordering through Joann.com for months now and all of a sudden... on my nth order... the system is "unable to verify my address"!!! Ummmm.... What?... but you've successfully delivered to me before.... with the same address. All of a sudden.... you can't find my address ??? to which you've delivered numerous times in the past few months. So.... I submitted a "help" request via their online site... received a response from a "Virtual Agent" that they are unable to "Cancel my order"?! First of all... I couldn't even place an order!! ... much less cancel it! Joann.com website is the most Useless and worst ONLINE website there is. Customer service in their stores are just fine... love the people that work in the one I go to! It's the website's customer service that needs to be re-vamped or just needs to be shut down when they're unable to address customer issues and stop following a "scripted" reply. They sound like robots!