Celebrity Cruises
View company profile →
Disappointing family experience
I cruised on Celebrity Beyond in the Mediterranean in 2022 with my daughter and had such an incredible experience that when I heard Celebrity was coming to Australia, I arranged a trip with two families — 8 of us in total. Unfortunately, this cruise was nothing like my last. The overall staff attitude was rude, dismissive, and unprofessional from the moment we boarded. At our first concierge lunch, a waiter told us to “hurry up” so he could go on break. Throughout the cruise, not one server made friendly conversation. My sister, on her first cruise, was snapped at by the sommelier for not knowing who he was — because he never introduced himself. In concierge class, we waited over 90 minutes for wine glasses that never arrived, and on another occasion, our butler could only find two glasses for three people. Staff regularly ignored us in hallways, and I constantly had to move my mum’s wheelchair to make way — even when they could have walked around. During a spa tour request, two staff argued in front of us about who should do it, before handing us a card to tour ourselves. The Oceanview Café staff didn’t greet us once until the last day — when they suddenly became friendly. It felt like they were just relieved the season was ending. I was especially disappointed after recommending Celebrity based on my previous experience. Sadly, my family and I won’t cruise with Celebrity again.