Leggett & Platt
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Defective Product and Incompetent Support
We experienced problems with two mattresses being higher on one end and the remote stopping before it reaches it's proper level. I requested a service call but it was difficult getting it set up. The tech who showed up appeared to be just punching a time clock and not interested in assessing the problems. Parts had been delivered but he denied they were needed. Our frame was supposed to be a bed hugger but you can't easily reach back to the night stand so don't believe it is. We asked the tech. He wanted to know how far back we have to reach...shouldn't he have checked the model number? He didn't want to troubleshoot and left it up to us to problem solve. I've had 2 mattresses on this frame and both curved up at the foot. I assumed it was the frame. He didn't see the problem until I showed him how you could put your hand under it at the foot but not the head. I then asked why don't we reverse the mattress. Interestingly it was also high in front so BOTH mattresses we purchased for this base had this defect?...I find that very odd. He did find that the mattress retainer bar at the foot did not go back in the slot after lifting the foot of the bed up. He had no explanation for that except to push it back in. Then I asked him why the remote doesn't always lower the bed completely and I have to press it twice. He said my finger may have slipped. I am very attentive when holding it down but he couldn't explain why it does it with the automatic button which you don't have to hold. He wasn't interested in looking into it. After his visit he spent more time in our driveway before he left than he did in our house...just punching the clock. So the frame is flawed and the tech is ignorant and lazy. You really want to buy a Leggett & Platt?