Centrona Gas
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Poorly run business! No accountability. BEWARE
After speaking to them on Monday to book a service for my boiler on the Friday they went and rescheduled the work without giving me a call. It was only until I had taken time off work on Friday and waited all morning for the engineer to arrive that I found out that they had rescheduled my appointment till May! Stating that they only do boiler servicing during this period. I have never heard of such practice. If this is the case why didn’t anyone phone me to let me know they had made a mistake to book me for Friday. After speaking to several unhelpful staff members who said I will be contacted by a manager (which never happened) I decided to keep calling and be an inconvenience to them as they have been to me! I was then told that they would send over an engineer on Friday afternoon. It was now 7pm in the evening which is an hour beyond their working hours but there was still no sign of this phantom engineer. I am cancelling my account with this company who don’t address issues with urgency and will consider taking them to small claims for loss of earnings as I’ve lost a days pay waiting for nobody to turn up. Use this company at your own risk!