Celebrity Cruises
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Unacceptable delay in cancelled cruise refund
This review would've been zero or minus stars if the option was available. My cruise was cancelled 3 month ago and I am really frustrated and annoyed with the delay in processing my refund and the lack of response to my correspondence relating to the cancellation. We were due to depart on 23 Mar aboard Celebrity Reflection for a 10 day caribbean cruise, due to COVID-19 it was cancelled a week prior to the departure and i still haven't had my cruise or flight fares refunded. I have contacted both the UK and US based call centres and they are unable to offer any information as to when my refund will be credited back to me, all they are able to say is that it is "pending". I have written to Celebrity repeatedly and all i get is the automated response that my query will be answered as soon as possible - Celebrity, as soon as possible should be quick! The only information I receive from them is what I classify as junk e-mail trying to sell me another cruise! They must think I am barking bad if they think I'm going to book another cruise with them! Celebrity must realise that they cannot treat customers in this manner and still expect them to be loyal customers. An update on why the refund process is taking so long would've been most welcome but no news is definitely not good news and totally unacceptable. Celebrity get your priorities right, look after your customers, process all refunds quickly, otherwise you are going to lose a considerable number of loyal cruise customers. A very annoyed and frustrated, former and once loyal Celebrity Cruiser.