VOXI Mobile
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Incompetent support staff
I left Voxi, and ported my number. Thereafter I wanted to log into my account to ensure that my plan and recurring payment were cancelled. Turns out you can't do that. Login requires OTP, and that doesn't seem to arrive on your number once it's ported. So I couldn't check that. I also had some pay as you go credit on the account, which I wanted refunded. So I contacted them vial live chat. 30 min, 3 different people (wrong team twice - how? I didn't get to choose one) and several security checks later I still have not managed to get anyone to confirm that my plan was cancelled, and that my refund was on the way.... Still on the live chat as I write this. Wish me luck. It's insane. No one seems to know what they are doing at that company. Edit: 20 min later, still no progress. Edit: 2 weeks later the allegedly processed refund of my credit still hasn't arrived. I have in writing that it was processed and would take 5-7 working days. Dreading spending another hour trying to get that sorted.