Celebrity Cruises
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We are currently on the celebrity…
We are currently on the celebrity solice coming to the end of our once in a lifetime holiday from Hong-Kong to Singapore. Stated on day one when we received a note to say they couldn't verify our credit card so we went to customer services explained we use a different card for holiday money so registered the card which was debited on hold 99.97 us dollars. at the same time because of trip changes by them i had a credit of 212 dollars. I bought some goods using some of credit available but still has 122 left . day 10 we were ashore and went to change some curency to find our card had again been charged 99.97 dollars on hold. tried to complain to staff who were not interested staying we had 2 cards on record, even stating we had credits we couldn't use as we had premium drinks . eventually a lady said should we merge the accounts and she would get onto accounts for us. all well till later same day my onboard credit was debited same amount. cannot believe the total lack of professional service. been told could take up to 14days after we leave ship to get our money released back to us. The staff are marvellous bar, room services and catering. the food is disappointing cheap cuts repeated over and over . to top it off today's trip to ko sammoi was last staw. booked free time at a beach. 3/4hr on trip from hell, the driver constantly on phone taking calls and texting ,while overtaking, to be dropped off at a shopping centre again and told beach down that road. we arrived to a thim strip of sand packed with others no room . turned round went to shopping centre to use loo and got shuttle bus back to pier and ship. total waste of time and money . the island is supposed to be beautiful but we didn't have ti.e to see it in a good light . Sorry for rant but we waited 3yrs for this trip Never again with celebrity