Thornley Groves Estate Agents
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Criminal Agency that stole my deposit and broke the law
Do not rent with this criminal agency Thornley Groves in addition to being some of the most unprofessional and unhelpful estate agents I have ever been with has also been the first agency that has broken the law! Thornley Groves failed to properly insure our deposit It was under the wrong amount, so we didn’t get it all back. It was under the wrong name, so we were unable to dispute it when Thornley Groves tried to withhold it, and it was for the wrong tenancy! I’d also like to give a special mention to our property manager: Jack A thief who has done nothing but lie to me and the other tenants in our property and make our experience with Thornley just that more miserable - Jack lied to us, saying we were getting our full deposit back, only to renege on this. Only relenting when we threatened legal action over our deposit being improperly insured - Jack lied to us about when our tenancy was ending and when it was okay to vacate the property + hand over the keys. This cost us even more of our deposit - Jack lied to us on multiple occasions about if our rent was going to rise and frequently failed to bother to answer questions about us continuing the lease I have no idea how this agency has 4* on TP when anyone who has lived in Manchester will tell you Thornley Groves has one of the worst reputations in the city I can certainly believe it, they broke the law and literally robbed us! And I know they will deny and lie in their response to this too and try to get this review removed Rent with someone else, anyone else, just make sure it isn't Thornley. If you're lucky, they won't be arsed to attend the viewing you organised No I'm not joking they do this too 😒