TurnKey Vacation Rentals
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Absolutely awful customer service
Absolutely awful customer service. I contacted them hours after leaving the vacation home about a left wedding ring. I was contacted that night that it was located and in their possession. I have had to call for the past 2.5 weeks to get my wedding ring back. Not ONE time have I received a return call, I have had to continuously call and/or use different phones to get them to answer my calls. I have now been told the cleaning lady is still in possession of my property for the past 2.5 weeks and they have never had possession of my property, although I was originally told they had it. I continue to be pushed off advising they will have a supervisor call me, which has yet to happen. They have "made note" of each one of my calls, they have "pushed it to high priority" and still nothing has been taken care of. I would not suggest this company to anyone. Not only is their customer service terrible, but the home has blood stains in it, the bathroom sinks and cabinets were broken, there were stains on the couches and curtains. We were unable to get into our home until an hour after we were told to arrive and we did not even have them clean the pool area because it would have taken even longer! We will never use this place again.