Hazelton's Canada
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Basket still not delivered a week…
Basket still not delivered a week later, company has gone quiet and I won't be using them again. Be careful if ordering from this site if you need something delivered on a specific day, or if you want good customer service. My previous orders experiences with Hazelton's were decent but this one, well... I ordered a friend's birthday gift and its currently a week late (ordered Feb 16th for hand delivery on Feb 17th and its now Feb 24th). When I reached out to customer service, first their 1-800 number voicemail was full and then I had to deal with two separate customer service reps over chat function. First rep tried to tell me there was a Valentine's day delay and then told basket would be delivered in 4 days because I chose ground delivery WHICH I DID NOT - I have both my order and a shipping confirmation showing I ordered hand delivery service. Second rep told me she reached out to their fulfillment centre and told them to ship ASAP and I'll get notified when it ships - even though I already have shipping confirmation on the 17th. So as of Feb 24th still no delivery, the online tracker is showing picked up by courier but not delivered. I called again on Feb 23rd and I still have not received anything from the company. I understand business make mistakes, stuff happens to delay or side track deliveries and everything can't be perfect but, this would is an amazing example of how not to treat your customers. Do better Hazelton's, well for anyone going forward. You just lost me as a customer.