Unhappy Customer

Unhappy Customer

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1 out of 5 stars
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Reviews by Unhappy Customer

AL

Alinta Energy

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1 out of 5 stars

A scaming business

A scaming business. Watch out! The Vic government energy relief are supposed to help people with high cost of living. Alinta Energy has never made adjustment in my account. I have so far received 2 bills. None of them has indicated such adjustment/credit. As soon as I found out there was a $75 paid by Vic government. I emailed them Then they made adjustment but the credit still not shown on the bill. They only emailed me to advise the balance of the bill had been reduced by $75. But when I looked at the bill, nothing has been changed. Imagine if I didn't make an enquiry. I would have paid what was overcharged. Alinta is not very transparent in this matter. Which is against consumer law! As a consumer we have the right to be informed.