Thornley Groves Estate Agents
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Let Agreed Only...
My property was let only (so not managed by Thornley Groves) however my security deposit was held with Thornley Groves and then processed via TDS. After my lease ended abruptly (due to extreme mould and inhabitable living conditions), I had to unexpectedly come up with moving funds which took a financial toll. Upon reaching out to Thornley Groves, all I was after was an update on whether the process to start the return of any sum of my security deposit had started, I got shut down and had to chase numerous times before I got given the right contact. I also want to add that my property was never fitted with a smoke alarm which Thornley Groves failed to investigate further. More respect should be showed to Tenants who Let Only rather than telling me you 'only take instructions from the Landlord'. My start with Thornley Groves was a positive experience but it ended on a bitter note.