Pony O Hair Accessories
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Designed to wear out
This company does not back their product. I purchased in January, wrote to them in September that it broke. The internal metal was no longer connected. Their answer? They offer 10% off the purchase of a new one and it is designed to wear out after so many uses. I barely use it! How is that good for the environment? Will not purchase more and do not recommend. Update 8/19/2022-response to PonyO: I didn’t use it more that 50 times and stored it flat. I do not recommend a company that does not back their product or help buyers. I did receive a call from the CFO today and he is sending me a new one based on my usage. I really appreciate the personal call.