Mobile Phones Direct Ltd
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Avoid This Company
Avoid This Company – Unjust Refund Denial I purchased an iPhone 16 but was informed I couldn't transfer my existing number to the new device. Opting to return it within the 14-day policy, I ensured the handset was in pristine condition, included all accessories, and sent it back via special delivery. Initially, I received an automated email declining my refund, accusing damage to the handset. The only evidence provided was a low-quality image zoomed-up screenshot of a scratch that didn't resemble the phone I returned. I firmly believe the damage occurred after the phone arrived at their warehouse. Despite numerous attempts to resolve the issue, including emails and calls, I received no substantial proof or clear communication. Instead, the company returned the now-damaged device and expects me to pay for it. This is completely unacceptable. Under the Consumer Rights Act 2015, consumers have the right to return faulty goods within 30 days for a full refund. The burden of proof lies with the retailer to show that the goods were not faulty at the time of delivery. I urge others to be cautious—this company appears to use dishonest tactics to avoid issuing legitimate refunds. Avoid them at all costs.