Rania Zara Studio
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Avoid as dishonest and unprofessional
Shame there is no option to give a zero. I ordered 2 items on the 19th of March and paid £15 for next day delivery. On the 21st March I received a message to say one item is faulty as there is a stain on the front near the neckline and would I like £5 off or a full refund, I opted for the latter. On the 25th of March I messaged to chase my order as I still had not received it, I was assured it was shipped despite the Royal Mail tracking not reflecting this. I pleaded for honesty as I would understood if it hadn’t. I was refunded the shipping cost after I asked for it , was not offered this before. I was then told that they are in their time frame of 3-5 working day delivery (despite me ordering as next day delivery) and that she runs a honest business and the item has been shipped. The item was then shipped the day after which was shown on the Royal Mail tracking. I messaged to say ah this was as expected the item was not actually shipped and lies were told, I was blocked and my call was not answered. Anyway avoid spending your money on this dishonest business and spend your money wisely. Those that do this in business and treat their customers this way says a lot. Very unprofessional. Avoid like a plague.