Yabby Casino
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YABBY REPS WILL LIE TO JUSTIFY THEIR DECISIONS | Yabby refused to accept responsibility for a technical error that led to losses.
Since updating my previous review did not spark Yabby reps to reply, I'm creating a new review. I hope that players who read reviews to see if they will use Yabby or not read this exchange. Yabby's reps clearly lie & misrepresent the facts.If I could attached the emails to support this, I would hapily do so. REPLY TO YABBY RESPONSE George, I'm so glad you are the one to reply here since you were the one that was the main contact throughout this issue. You have misrepresented facts here and even altered what you originally said to me. Below are my responses to specific points you brought up: - I never said the notification was displayed in any of my emails. This is a lie. - You continue to attempt to downplay the technical issue with the confirmation requirement, yet that is the only element that ensures play is stopped and the player can actually read the notification. This is a critical function of the notification. - My complaint was not based on the "Agree" button being shown. This is a lie. My complaint was actually based on the fact that the notification never was displayed (title of my original email is "No Notification for Meeting Bonus Requirements"). To prove it wasn't displayed I asked for your team to confirm in the log if I had confirmed and agreed to the continued terms of the notification, which normally would be there if it was displayed. That is when your team said there waws an issue that your software partner noted for you. - I in fact do not have access to track my wagering progress at all times. This is a lie that you already acknowledged in emails to me. In the mobile version of your site, there is not ability for me to track wagering progress during gameplay. So if this is required by your terms, then it sure seems like a violation of your terms if I can;'t check this progress at all times. - Your point about me continuing to play and didn't double check.... I WAS FULLY EXPECTING TO SEE THE NOTIFICATION WHEN REQUIREMENTS WERE COMPLETED and I didn't see the notification so I continued to play. I was assuming I hadn't met the requirements because I didn't see the notification, but at some point it was weird I hadn't seen it which is when I exited gameplay to check and found out I had met the requirements. If I had the ability to know during gameplay that I met the requirements, then sure I can understand your point here... but in this situation I had no ability to do so due to your site's functionality. - As I mentioned and you acknowledged in emails, screenshots you provided were for desktop and don't apply to mobile gameplay. Perfect example of how you MISREPRESENT facts. - There were many emails where I pointed out I couldn't track my wagering progress. I can't believe you lied so blatantly here. - Auto spin? Already proved not used based on time logs provided by your team. - You granted me ONE bonus of $1.5k, which you stated in emails was only goodwill & not due to this issue. You were explicit in your emails stating that this offer was not to compensate for the loses in my complaint. - Also, the withdraw iyou mentioned s not related to this bonus at all. You have clearly decided to use this activity to paint a better picture of how you treat customers, but that is entirely misrepresenting how you dealt with this problem caused by your casino.