Routes Car Rental
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DO NOT rent from this car rental…
DO NOT rent from this car rental agency. I stood in line for an hour to get service and only two people were in front of me. I received a car with rock chips after they told me I would be charged on the spot for rock chips upon return. The man helping me didn’t mention the current rock chips so I had to email them pictures to make sure they didn’t accuse me of getting them. They didn’t make it clear that if I went out of province that I would have to contact them and they charged me a random ridiculous amount of money, which was more than the original rental cost! And I only went 20 km versus 500 in province. Ridiculous! I called several times to clarify the matter as instructed upon receiving the charges and stayed on hold for over 30 minutes before giving up. I was left with impersonal service through several emails back-and-forth and they did not help me out in anyway, even though the rules were not made clear to me or I would’ve gladly followed them. On top of the ridiculousness, the agent who helped me basically forced me to give him a five star rating while I was at the checkout desk so that he could hook me up with a “nicer car.” Pay the extra 80 bucks and go to a recommended car rental like Dollar, Avis or Alamo, etc. They won’t screw you around like Routes in Calgary! You’re welcome! UPDATE May I add that your response here is useless. I’ve already been communicating thru email for days now and nothing has changed. As I looked at reviews 20% of your reviews are 1 star! All for the same problems that I’ve had. You’re clearly not doing anything to fix it so don’t give me your standard “we’re so sorry” response because it means nothing.