TurnKey Vacation Rentals
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By far the worst company I have had the…
By far the worst company I have had the displeasure of working with. We booked a property for winter vacation through Airbnb, but due to major snow storms, power outages within the city and freeway closures, we were forced to cancel our trip. Due to the circumstances, we requested a full refund to which we were told that there was nothing they could do because Airbnb was in charge of the refund policy. After communicating with Airbnb, we were informed that Turnkey manages the refunds and denied our request for a full refund. Airbnb told us that they are willing to make an exception on the cancellation policy and issue a full refund but this trash company denied it. Would they rather prefer us to come and drive in extreme weather conditions, potentially endangering our lives rather than to issue us a refund for the sake of our own safety. Customer service is awful as well, they keep you on hold for hours and redirect you from person to person. Definitely do not recommend using Turnkey