Lakshmi Stores
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Very Disappointed – Spoiled Fish, No Refund
I’m extremely disappointed with my recent experience. I ordered a 1kg PRE-ORDER VILLAIMEEN UNCLEANED fish and received it on a Saturday. The moment I opened the package, it had a strong, unpleasant smell. I followed all proper cleaning and cooking methods (including a traditional Indian recipe), but the fish was clearly spoiled. I had to throw the entire dish away. When I contacted customer service to request a refund, I was told I had not reported the issue within 24 hours—as if spoiled fish magically expires at exactly 24 hours. This is unreasonable and dismissive of real quality concerns. Additionally, the mangosteen I received was tiny and not worth the price. This experience shows a lack of accountability and poor customer service. I will not be ordering from them again, and I strongly suggest others think twice before trusting the quality of the products or the support behind them.