VOXI Mobile
View company profile →
The package is cheap BUT they throttle you!
I ordered 3 voxi sim deals - which by the way was annoying because you have to place the order 1 at a time and each time, you HAVE to create a new account... you cannot have more than 1 sim card per account. So i had to have 3 usernames + passwords. The package is cheap and their customer service, whilst they take a long time to action the smallest things, they genuinely do want to help but I feel like they are overworked (too many open support chats per operator) because their responses are super slow... a task that takes 5mins took almost 40min. However, the reason for my low stars is because they throttle the network speeds. In July 2024 o2 and Vodafone signed an agreement to share networks to increase the performance for everyone and since Voxi is a part of Vodafone, using the Vodafone network, the data speeds should be comparable - so you would think! Sat on my chair I checked both the o2 sim and the Voxi sim before porting my number away from o2.... For this test, I used my Samsung S23 Ultra and I did not use the dual-sim option, I placed 1 sim in the Sim1 slot at a time, restart the phone and ran my tests. I tested each sim 3 times and got the following averages: O2 Results: Signal Strength (bars): 4 out of 5 Data Connection: 5G Download Speeds: 270Mbps Upload Speeds: 20.2Mbps Ping: 4ms Voxi Results: Signal Strength (bars): 2 out of 5 Data Connection: 4G Download: 36Mbps Upload: 10Mbps Ping: 40ms I spoke to Voxi live chat support and they said the download speed averages are 40-48Mbps, so it was almost at expected. They use the same network but they throttle the speeds - that's how they can afford to give away big data bundles cheaper than everyone else. It would have been 1 star but their support team were at least genuinely trying to help.