Leonardo Hotels
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Disgusting mould and terrible customer service
Leonardo Royal London St Pauls Team - Jurys Inn & Leonardo Hotels UK and Ireland When checking in we paid £50 incase we used the mini bar and were told this would be returned when checking out if not used. We did not use the mini bar and asked for the refund at check out. Staff told us it would be returned within 3-5 days. It’s now been two weeks and still nothing refunded. Even after calling the hotel multiple times. How can they get away with that? They’ve now stolen that £50 from us. What a scam!! When packing up to leave the morning of checking out, I opened the curtains and found extreme mould on the backside of the room curtains. This is a major health concern. We were breathing in mould spurs all night. We immediately showed the photos to the check in staff member who asked for the room number (232) and said we were done checking out. We were shocked they did not refer us to a manager or comment further on a severe health and safety issue. Had we noticed sooner we would have asked to move rooms immediately. I'm concerned about the hotel cleaning protocols in general after seeing something this severe has not been noticed or dealt with. It was absolutely disgusting!! We have contacted the hotel and their parent company multiple times and have only received standard responses with nothing else. I hoped my concerns would be dealt with efficiently but have been left with no response and am therefore leaving reviews in hopes it will bring some resolution to the situation. I would not recommend this hotel to anyone – this hotel has major health hazards and steals your money!! Do not stay here.