Matcar Rental
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stay away
We have rented cars in Istanbul from different companies for the last 3 years. The fact that this company has 4.8 is completely beyond me. If you have a family and small children and care about safety don’t book with this company. I’ll try to keep this short. Firstly, within 10 minutes of driving our car broke down on the motorway. It was 11:30pm and cold outside. We were travelling with our 1 year and 4 year old. The company said they couldn’t send anyone to us because the shop had been closed (event hough they are supposedly open 24/7 on Google and we were only 10min away)and we told them we were stuck with 2 small children on the motorway. It was so so dangerous. We continued to call and message and eventually by 2am we were sent breakdown cover. They replaced the car and the brakes in the second car were faulty and not working. By this time we couldn’t drive to our accommodation, so we had to book an emergency hotel for the night for £180. We took the car to get replaced the next morning. This is the 3rd car now. We had to wait for hours again. I can’t tell you the distress that this entire experience caused us. We asked them to reimburse the hotel and provided an invoice and they refused. They provided zero compensation and said the car broke down because of fuel. So, they had less than 20km of fuel in the tank when they gave us the car in the first place, which was so dangerous. On top of that they charged us “tax” at the end, which when we checked was a lie and already included in the toll fees. Just utterly rubbish. A really terrible experience overall. Never ever again.