Hilton Car Supermarket
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You stated I refused my deposit back
You stated I refused my deposit back, this is a totally inaccurate statement, you tried to offer me compensation which rightly I refused, I made it clear that I was not interested in that & continued on to say that I had requested a payment dispute through my Barclays account for taking payment made under misrepresentation, it also doesn’t explain why you then took this £99 on a recurring payment ? you also state that your AI does not identify or present itself as human…then why have it introduce itself as “Katy” on texts & not simply as “Chatbot” ? Or have a sub menu open up online & not text ! Operating within the car industry myself, I am fully aware of sales practices of advertising cars that aren’t available in the hope to draw folk in only then push to sell them something else instead often higher value than their original choice “Bait & Switch” it used to be called, I highly suspect that this is exactly the process here, this is exactly why I addressed the situation head on with Consumer Advice & Trading Standards, as for attending the showroom, I was less than 10 miles away when that final call came in lowering trade in value, by that time not receiving a call from a Manager as requested, it was my final option to vent both my anger & disappointment, the reviews online speak for themselves, there are some serious errors of judgement being carried out at Hilton Car Supermarket Milton Keynes & all involved should hang their heads in shame & if the Directors listed on Companies House are part of the act, then shame on you all, but I’ll not stop my process.