RedPocket Mobile
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Dishonest Practice
I transferred my number to Red Pocket on November 15, 2024, and activated their service. However, shortly after activation, I was unable to make or receive calls. I'm currently in Jamaica, and I was unaware that their coverage doesn't extend to this area until I spoke with one of their agents. Upon learning this, I immediately requested to port out my number and cancel the service. Their refund policy states that refunds are available within 7 days, and since I had the service for less than 7 days, I expected to receive one. However, they denied my refund, claiming that I had used roaming and data, which invalidated the refund. This reasoning is completely unreasonable, especially considering they told me themselves that they don't provide coverage in Jamaica. If there's no service, how could I have used any data? This feels dishonest and reflects poorly on their customer service. I strongly advise others to avoid Red Pocket, as their practices seem shady and unreliable. I will also be contacting my card company to dispute the charge.